Can I pay later?
To be able to pay your order afterwards, select 'Klarna Pay Later' as your payment method during the checkout.
Klarna Pay Later
‘Klarna Pay Later’ allows you - as the name suggests - to pay for your order afterwards. As soon as your order has been shipped, Klarna sends you the invoice. You'll handle the actual payment with them. When you first order using Klarna Pay Later, you'll have to create a Klarna account, where you'll need to fill out your name, billing address, date of birth, phone number and e-mail address. After completing the order, Klarna will send you an e-mail with their payment request. The amount due for the order is added to the total amount due in your Klarna account. You can then pay later using your preferred payment method, through the Klarna app or via the online Klarna customer platform.
I got an error message during payment. What do I do?
It could be that you received an error message because your transaction has expired, because you did not complete the payment on time, or because you were disconnected from internet. It is also possible that you did not accept the terms and conditions before completing your order, which means you will also have landed on a 404 page instead of the payment page.
So, what do I do now?
If you were unable to pay but we still have received your order, you will find the order confirmation in your mailbox, including an invoice with all the necessary payment details, which you can use to complete the payment afterall. Another way to complete your order is to log into your account and go to the subsection 'My orders'. There you will find your unpaid order at the top of the list, with the status 'Waiting for payment'. Right-click on 'View' to open the order and click on 'Pay now'. Simply choose your preferred payment method and complete your order.
Didn't receive a confirmation email? Then your order has unfortunately not gone through at all. In this case, it is extremely likely that you did not accept the terms and conditions. If this happens, please reselect the products you wish to buy again and make sure that you accept the terms and conditions this time around.
As soon as we have received your payment, your order will be processed. Please note that if you pay by bank transfer, it may take a few banking days before we receive your payment.
Do you still experience troubles completing your order after reading this article or do you have any questions? Please do not hesitate to contact us! We can place the order for you and send you the payment request.
How do I order the right colour?
Do you want to order white or coloured paint?
Most of the paints we sell come in two options: in white and in colour. It goes without saying that, if you wish to order coloured paint, you have to select the coloured option, even if you want to order our 'pure white' RAL 9010. White means ‘without any pigment’ so if you wish to obtain white paint, you have to select the white version of the product!
Ordering coloured paint
Colouring your paint of choice in your preferred colour is not difficult. Having your paint coloured in your favourite shade is easy. Simply go to the product page of the paint you want to order and enter the colour code in the field 'colour code'.
To make sure you get the right colour, please be as complete as possible. So instead of "9005", put "RAL 9005" or "Flexa 1050" instead of "1050". You can also enter the name of the colour, if that's easier for you. Just try to be as complete as possible.
If we are not sure what colour you wish to order, we will make sure to contact you.
When you can't add a colour code
Some products are (only) available in preselected colours that are usually already mixed in the factory ('ready mix'). With those products, you'll find a drop-down menu to select your preferred colour from.
No drop-down menu either? Then you're probably just looking at white paint. You can find the colour variant in the related products below or by looking it up.
If you're at the right product page, but can't add a colour code because you simply don't have one, you might find this page to come in handy.
Attention: screens do not (always) provide an accurate representation of the colour. We therefore advise you to rent or buy a colour chart to see the colour.
Should you still have any doubts or questions after reading this article, feel free to reach out to us so we can assist!
What colours can(‘t) you make?
On our website, we mostly use the following popular colour coding systems:
- NCS, e.g. colour code S 1060-R30B
- RAL (Classic), e.g. colour codeRAL 4003
- Sigma, e.g. colour code PPG1182-7
- Sikkens, e.g. colour code Z9.32.39
- Trimetal, e.g. colour code A1.25.58
Do you have a specific colour from a specific paint brand in mind but you want to have that exact shade in a different brand? No problem!
We can make almost any colour in almost any paint brand. However,...
… we cannot make screen colours:
- Hexadecimal colours, e.g. #B03574
- RGB colours, e.g. RGB 225, 62, 150
- Pantone or PMS colours, e.g. PANTONE 219 C
Unfortunately, we are not able to make pearl (e.g. RAL 6035), metallic (e.g. RAL 9006) and fluorescent colours (RAL 2005) either.
Do you wish to order a colour from a different colour coding system than the ones we've listed here, or do you want to know if we can create a certain colour in a certain paint brand? Just ask us and we'll help you out straight away!
Conversely, should you order a colour we cannot make, we will make sure to contact you.
I ordered ‘pure white’ paint but received an off-white colour. What happened?
If you ordered ‘pure white’ or RAL 9010, the paint you will receive will have an off-whitish colour. This doesn’t mean that something went wrong, however, it’s just simply that the name ‘pure white’ is a little misleading, because this shade of white is not 100% white! It namely contains a small amount of pigment, which gives the paint a rather warm hue. That’s why, when you’re ordering RAL 9010, you’re ordering it as a 'colour', as opposed to the white variant of the product, which you will find is sold separately on our website. This paint is completely white, without any pigment. So if you want to order white that is completely pigment free, simply search for the ‘white’ version of the paint you wish to order.
white RAL 9010
Find out more about how we make RAL 9010 in this video (in Dutch):
If you wish to find out more about the different shades of white paint we sell, please check out this blogpost.
How long should I wait to paint my newly built house?
The most important thing to take into account is that everything should have dried thoroughly. Usually, drying takes up to four months for plaster, but it's recommended to wait one year to start painting it.
In case you're wondering if your walls and/or ceilings are dry enough, there's a simple test you can do:
Cut out a piece of plastic from some packaging. Stick it to the wall, sealing the edges well with tape. Do you see condensation between the wall and the plastic after some time? That means your walls aren't sufficiently dry. If the plastic remains dry, you should be good to start painting.