I have a complaint. What do I do?

I have a complaint. What do I do?

Veronique De Bodt Veronique De Bodt

We hope this situation never presents itself, but it might occur that you have a complaint. If you do, we appreciate you getting in touch with us first. We'll always try our very best to find a fitting, appropriate solution.

If you're not satisfied with our solution, you can also file a complaint with the Belgian Consumer Mediation Service or SafeShops.be


Everything you need to know about our complaints policy, you can read here for deverfwebshop.be and here (art.14) for deverfwebshop.nl.

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