Are there any shipping costs?
The shipping fee (or lack thereof) depends on the order amount and the d...
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Which delivery service do you use?
We maily work with Bpost, but occasionally also ship orders with other d...
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Can I pick up my order?
Of course! If you live close to Stekene, or don't mind driving a bit, an...
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Can I choose the delivery date?
During checkout, you can only opt for the fastest delivery possible. Isn...
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Can I have my order delivered during the weekend?
We're sorry... We're currently not able to have your order delivered on ...
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What if I'm not at home when my order is delivered?
Bpost If your delivery address is in Belgium and you're not at home at t...
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How long are delivery times?
Yay! You've placed an order and you just can't wait to start painting. A...
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Where's my order at?
This is what happens after you place an order: You receive an order con...
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Why doesn't my delivery status change when I've received a shipping confirmation?
As soon as we've finished packing your order and mark it as sent, you'll...
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I'm missing a product or parcel(s). What do I do?
Yay, your order has arrived! But... You notice there's a product or a pa...
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I received a damaged article. What do I do?
Obviously, we hope this situation never presents itself, but unfortunate...
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